Comentarios

I had an outstanding experience thanks to Joel at McCoy Federal Credit Union. I arrived close to closing time, and Joel was upfront ready to help me. But wow! He worked quickly and efficiently to open my savings account, explaining everything clearly. Even after the doors were locked at 5, Joel went above and beyond, staying late, making sure I was set up with everything, including a safety deposit box. I never felt rushed, just taken care of. Joel’s professionalism and genuine care deserve every bit of praise. I don’t usually write reviews, but he made this experience exceptional! Thank you Joel ;)

My wife and I had a great experience working with McCoy FCU. They were very straight forward and expedient in taking care of our needs. Truly a pleasure to work with Claude Mendes who was very personable and informative. Great doing business with you!

Samia, Allison and Sophia were great! They helped me through my process with a lot of patience, and made sure and I understood everything and left satisfied. 10/10 customer service!!

Great experience, amazing costumer service. Jacqueline took the time to walk me through and explain multiple application processes and even went in depth about each and everyone of them. Thank you very much!

I am so appreciative of Ms.Carmen Sierra. She has assisted me for over 10 years that I have been a member. Everyone at the Chickasaw office is professional and friendly.

Reina went above and beyond with her customer service! She was patient, attentive, and truly cared about making sure I left happy. She listened to my concerns, gave clear answers, and followed through on every detail.It’s rare to find someone who genuinely takes pride in helping people the way she does. Reina made the whole experience smooth, stress-free, and very professional. I highly recommend asking for her you’ll be in the best hands!

I had a dire situation that had to be handled immediately. Melania and Juan went above and beyond to help me figure a way to get it done. I am very grateful for all their expertise. Please give them a big atta boy.

Melania was awesome at helping my husband set up a new account. Very professional and knowledgeable. Explained everything in detail.

Rose Cruz was very special and so helpful with my wife Nitza and myself. She was wonderful and efficient!!!

Alex has helped me with opening my account he was very profesional and explained me everything with a credit card application of mine. I would recommend coming to Alex for service. Excelente trabajo Alex!!!

Everyone is so kind and patient, especially Daniela who helped me join, and assisted me with some other difficult challenges I threw at them. If you are looking for a hometown bank feel, look no further.

I had an issue with a check I deposited today, and the ladies working at the Hamlin location this afternoon, researched and resolved the issue for me. They listened to my concern with patience, and I am grateful for their prompt resolution.

Lorraine Wedderburn is the best one in that branch , she helps me every time I come in with my online bank, thank you

Lorraine Wedderburn. She has been every supportive in assisting me everything l use this branch. She's kind ang polite. Thank you for her.

Great customer service this morning in the drive-thru. Thank you ladies for all your help with my request.

I really like the way RikeishA helped me today since I'm open my first time bank Account with McCoy. and again. She's a great banker promotional.

The Representative at McCoy on Narcoosee, Debra has always been so helpful to me every time I go there for a complicated need. Especially today, with the help of Adjwa and Debra. Their service is consistent and I do highly recommend credit unions over banks

Today my husband and I went to McCoy Federal in Osceola to open a savings account, and the experience was excellent. Ivan, who assisted us at the front, was extremely kind and took the time to explain all of our questions with great patience and clarity.

We also want to highlight Ms. Claudia, who was very charismatic and professional, guiding us step by step through the entire process. Truly, the service here is on another level.

At McCoy Federal we don’t feel like just clients, we feel like family. Thank you so much for your help and outstanding service.

Rose Cruz was wonderful on Monday helping me resolve a scam hack of my bank account. I am so
Much more comfortable with the new accounts and the service received. Thanks Rose!

Rose Cruz is very efficient and knowledgeable. Excellent customer service deserves recognition. The new Maitland branch location is near my home. I always smile when I see Rose. Please let her know that I appreciate her kindness, patience and the way I feel when I leave the credit union.

McCoy as a whole, is the best bank around. I own a small business and the customer service is ALWAYS AMAZING. A big SHOUT OUT to Marcus Cowans, Asst. VP of Business Services- he is truly supportive and very responsive!!! This bank is truly the best choice for all your personal and small business needs.

I’d like to express my appreciation for Brianna Schuh. I was extremely frustrated after being bounced around while trying to report a stolen debit card. When I finally reached Brianna, everything changed. She was patient, genuinely concerned, and walked me through the process with kindness and professionalism. She turned a stressful situation into a positive experience. Thank you for having someone like her on your team.

We had an excellent experience with Jennie Albarran, the Branch Manager at McCoy Federal Credit Union (Michigan Street location). She was extremely patient and took all the time needed to help us obtain and organize our loan information for my daughter. Jennie was very friendly, professional, and genuinely cared about making sure everything was handled correctly and clearly explained.

Her kindness and willingness to go above and beyond made the entire process smooth and stress-free. I truly appreciate the outstanding service she provided.
Rich McLaughlin

The service at this branch is spectacular. Jennie assisted me and guided me every step of the way and very professional along the way. I highly recommend her to everyone. Thank you so much for the generosity and professionalism assisting me. Satisfied member.

Claude was extremely helpful and supportive while assisting us with notarizing important estate documents for my elderly parent. His meticulous attention to detail, professionalism, and thoughtfulness were truly appreciated. He went above and beyond by making copies of all the notarized documents before we left, which gave us added peace of mind.

I am sincerely grateful to McCoy and Mr. Mendes for their outstanding customer service and care throughout the process. Thank you for making what could have been a stressful experience feel smooth and reassuring.

Monique

We would like to commend Lorielle on the outstanding job she did today in assisting us with our financial needs. She has the personality, communications skills and patience to perform her job exceptionally well. She was thorough and informative. Thanks for making our visit productive & meaningful.

Opened an account with Sylvia, she was very helpful and explained every detail, she was always super nice and sweet with everything my husband and I asked, we asked way to much!!! Best customer service we have received in any credit union/Bank! Thank you we are very happy.

Opened a checking and savings with Bradley Geesaman at McCoy. Easy, friendly experience. They attend to customers promptly. Went to MIDFLORIDA 1 hour before and they have account managers chit chatting with each other, not even acknowledging waiting area. Guess it takes multiple account agents/ employees to change the light bulbs at MIDFLORIDA.

It is always a pleasure during business at the VA Lake Nona Branch. Gerri and Sam are true professionals. There is never a time where you get anything other than exceptional service from them. Please share this review with them, as it is always great to know your services are truly valued.

Great customer service. Staff is very knowledgeable, professional and friendly. I visited another financial institution and decided not to open an account due to mean staff.